To report a card lost/stolen or for questions about the card account, please call 877-805-2304.
Falls City National Bank is in the process of switching debit card providers.
Your fraud alerts may look a little different and may come from a different number than you are used to.
SHAZAM Brella App will no longer work. We are in transition to a new card management system that will be accessed through your mobile banking app.
The temporary debit card app is called CardValet. CardValet will allow you to:
- Manage Alerts and Travel Plans
- Check balances
- Report a lost of stolen card
- Manage your PIN
- View recent transactions
- Turn your card off and on
To download the app, please use the buttons below for Apple Store or Google Play. Stay tuned for more information coming soon on card management services.
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Debit Card Benefits
Traveling with your Debit Card?
To help ensure uninterrupted service of your debit card while you travel, let us know your travel plans.
Submitting a travel notice is a good idea, so we aren’t surprised when we see debit card purchases originating from an unusual area, such as another state or country. It’s possible we might flag those transactions as fraudulent and put a hold on your card until we find out for sure. Telling us when you’re traveling helps us identify legitimate transactions quickly.